Search Content
*
find
CATALOG
Data Infrastructure
Backup
Data Center
Database Management
Knowledge Management
Data Tools
Business Intelligence - Data Warehousing
Data Mining - Analysis
Data Recovery - Security
Database Applications
Replication
SQL and Querying Languages
Desktops, Laptops and OS
Chip Sets
Collaboration Tools
Desktop Systems – PCs
Email Client
Embedded Systems
Hardware and Peripherals
Laptops
Linux - Open Source
Mac OS
Mobile Devices
Presentation Software
Processors
Spreadsheets
Windows 7
Windows Vista
Word Processing
Workstations
Enterprise Applications
Asset Management
Back-Office
Business Management
Call Center – Contact
CRM Software
Document Management
ERP
Finance
Groupware – Workflow
HR
Legal
Procurement – Purchasing
Sales – Marketing
Sales Force Automation
Software Project Management
IT Infrastructure
Disaster Recovery
Government IT
Hot Technology
Infrastructure Management
Server Consolidation
Service Level Management
IT Management
Certification
Help Desk
IT Budgeting
IT Reliability
ITIL
Project Management
Regulatory Compliance
Services
SLA
Training
Networking and Communications
GPS
Industry Standard Protocols
LAN–WAN
Management
Mobile - Wireless Communications
Network
Network Administration
Network Design
PBX
RFID
Scalability
Telecom Hardware
Telecom Services
Telephony Architecture
Unified Communications
VPNs
VoIP - IP Telephony
Wide Area Networks (WAN)
Security
Anti-Hacking
Anti-Virus
Authentication - Encryption
Digital Signatures
E-Commerce Security
Firewalls
Intrusion Detection Systems
Network Security
PKI
Security Administration
Security Applications
Security Management
Spam - E-mail Fraud - Phishing
Spyware
Web Security
Wireless Security
Servers and Server OS
Blades
Fault-Tolerant Servers
Hardware and Software
Mainframes
OS Linux Server OS
Server
Sun Solaris
UNIX
Virtualization
Windows NT - 2000 - 2003
X86-standard Servers
Software and Web Development
.Net Framework
ASPs
Application Development
Application Servers
Collaboration
Component-Based
Content Management
E-Commerce - E-Business
Enterprise Applications
HTML
IM
IP Technologies
Integration
Internet
Intranet
J2EE
Java
Middleware
Open Source
Programming Languages
Quality Assurance
SAAS
Service-Oriented Architecture (SOA)
Software Engineering
Software and Development
Web Design
Web Design and Development
Web Development and Technology
XML
Storage
Backup Software
Business Continuity Planning
Cloud Storage
NAS
RAID
SANs
SQL Server
Storage Architecture
Storage Consolidation
Storage Management
Storage Virtualization
Tape Drives - Libraries
Dashboard
News
My ITmodelbook
Messages
Events (0)
CONNECTIONS
more
Connect
with other members or
invite
your contacts to the community.
+ invite connections
GROUPS
more
Join
an existing group to participate in the group discussions or
create
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
MY RESOURCES
more
Find
info or
add
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Online Users=0
Resources you may like
Make Support Social: Turn Customer Engagement into Customer Success
Share within ITmb
Share This Resource
Share with: Connections
or
Share with: Groups
The revolution will not be televised. But it may be on YouTube
.
Social media is fundamentally changing how businesses and their customers interact. And nowhere will the impact of the social web be stronger, or more beneficial, than in Customer Service and Support. It's true that Marketing is pioneering the enterprise's involvement with the social web. But for them, it's a double-edged sword. Brands are no longer in the control of advertisers, but in the words, messages, and videos of consumers.
Things are different for Customer Service and Support — customers have always helped each other, and social technologies give them new, more scalable platforms for helping even more.
This paper examines some of the broad trends in social media, and then provides specific guidance on how to use social media to deliver support better, faster and cheaper.
Level
Select Level
Subject Area
Select Subject Area
Keywords
Consona Corporation, Consona Corporation:White Paper, Make Support Social: Turn Customer Engagement into Customer Success, social media, Customer Service, customer, customer engagement, web, Marketing
Offered by
Consona Corporation
URL
Files
The resource is available from the link above.
Bookmark to
My ITmodelbook
add
Group ITmodelbooks
Latest reports from top IT companies:
SAP
HP
Janrain
HubSpot
PrepLogic
Motorola
BNP Media
Informatica
Microsoft
Jobvite
© ITmodelbook 2012-2024.
sitemap
about
privacy
terms
help
do not sell my personal information